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About Mailvelope

What is Mailvelope and how does it work?

Mailvelope is a browser extension (in Firefox information technology is chosen an "Add-On", in Chrome an "Extension") and it expands the functionality of your web-browser. Mailvelope offers email encryption with PGP for the Firefox and Chrome browsers.

Ane of the advantages of Mailvelope is that you don't need to change your familiar surround to become started with encrypted communication. If you've been using a webmail provider, y'all tin can also transport encrypted emails with the help of Mailvelope using the same webmail provider and the aforementioned email address.

The boosted Mailvelope component is superimposed to the provider's user interface in the browser. This ensures that your sensitive information remains inaccessible to your webmail provider. Encryption and decryption are handled on your computer and your private key never leaves your computer. Thanks to this concept, your confidential emails remain encrypted on your provider's servers at all times and are only readable on your computer once you lot take entered your private key's countersign.

Which webmail providers does Mailvelope support?

Mailvelope is designed for maximum flexibility and customizability. The extension works with a variety of webmail providers and websites including Gmail, Yahoo, Outlook Live, Zoho and many more.

Since Mailvelope start became available in 2012, more and more webmail providers have tailored their services to support the Mailvelope API and so that they can offer to their users piece of cake-to-use electronic mail encryption. The integration with German webmail providers Web.DE, GMX and Posteo is specially seamless. The providers of the "De-Mail" project, 1&i and Deutsche Telekom are likewise technically adjusted to Mailvelope (and its API). These providers can therefore offer a better user experience through the basic features of Mailvelope.

Users who desire to use Mailvelope in conjunction with these webmail providers should learn about how to use Mailvelope directly on the aid pages of the relevant provider considering the integration works differently in every case.

Assistance pages (email encryption with PGP/Mailvelope):

• GMX
• Posteo
• Web.DE

Pre-configured (authorized) providers:

• Gmail
• mail.ru
• Outlook.com
• Yahoo
• Zoho Mail

Other authorized providers with API support:

• mailbox.org
• riseup.cyberspace
• Roundcube

Boosted providers and websites tin can always exist added manually. See: How do I qualify a new domain for it to work with Mailvelope?

Can I merely substitution encrypted emails with other Mailvelope users?

Considering Mailvelope uses the OpenPGP standard, which is open and has been trusted every bit secure for many years, you can communicate not simply with other Mailvelope users just with anyone who uses software uniform with the PGP standard.

Examples of compatible software:

• Thunderbird (macOS, Windows, GNU/Linux).
• Gpg4win for Windows, for use with Outlook for example.
• GPGtools for macOS in conjunction with their default mail application "Mail".

Can I also use Mailvelope on mobile devices?

Using Mailvelope on mobile devices with the Android or iOS operating systems isn't possible at the moment. Mailvelope has been designed as a browser extension and mobile browsers currently have restrictions that do not allow sufficient support of the Mailvelope extension. Still, several e-mail clients do support the OpenPGP standard for sending and receiving PGP encrypted emails on Android and iOS.

At the moment these include:

Android:

• FairEmail in conjunction with OpenKeychain
• G-9 Mail in conjunction with OpenKeychain
• MailDroid in conjunction with Flipdog Crypto Plugin

iOS:

• iPGMail
• Canary Mail

Yous can hands export and import your keys generated and used in Mailvelope and so that you can exist reached with the same email address and keys on your mobile device equally you would with Mailvelope on your computer. On its Help page, the webmail provider Posteo.de offers a detailed guide on how to prepare mobile PGP encryption on an Android device with the assist of the programs Squeaky Mail and PGP KeyRing.

Please call up that the use of PGP on your mobile device as well carries additional security risks. In the instance of high security risk, the mobile employ of PGP is non recommended. This specially applies to Android devices which are often supplied very late or even not at all with current operating organization updates.

Features

My webmail provider isn't pre-configured (authorized) in Mailvelope. Tin can I all the same use Mailvelope?

Mailvelope was designed for very flexible utilize. If your webmail provider is not included in the listing of authorized domains, information technology is usually still possible to activate Mailvelope on new websites. As well see the side by side question.

How do I authorize a new domain for it to work with Mailvelope?

Every bit detailed under Which webmail providers does Mailvelope support?, after installation many of the virtually used websites and email providers will already be enabled to work with Mailvelope. With the assistance of the following instructions Mailvelope can be configured for employ on new websites.

Load the website you want to add to the list of authorized domains. Select the Mailvelope icon to open the main menu. Select "Authorize this domain". A Mailvelope dialogue to add the new domain should open up.

In most cases yous can exit the fields "Condition", "Domain blueprint" and "API" unchanged. In one case yous select "OK", Mailvelope will save the entry in the list of authorized domains. There, the entry tin can be edited at whatsoever time. Reload the newly authorized website in order to activate Mailvelope.

How practice I deauthorize a domain from working in Mailvelope?

Navigate to the list of "Authorized domains" (Main Menu -> Dashboard). Select the relevant domain entry. A dustbin icon will at present appear. Select the icon and confirm the security prompt. Selecting the entry opens the carte du jour for editing of the domain. With the "Enabled" selection, y'all can also temporarily conciliate the website for cooperation with Mailvelope. To exercise this, switch the "Enabled" button to "Off" and confirm with "OK".

Can I as well encrypt electronic mail attachments with Mailvelope?

Aye. Using Mailvelope's file encryption you tin can hands encrypt any file to transport as an e-mail attachment. In this case, the file is encrypted with the public key of the recipient in the same way equally email encryption. The size of the file is currently limited to 50MB, as sending larger files is ordinarily not supported past electronic mail providers.

Encrypting Files

Select the Mailvelope icon to the right of the browser input field to open the master menu and select "File Encryption". The commencement step is to enter the email accost of the recipient in the input field. In the next step, reselect the files to be encrypted with "Add file" or past dragging them on the Mailvelope window. After selecting "Encrypt" the files will be encrypted for the selected recipients. You tin now select the files to download them and later add them to your email as an zipper. The encrypted files tin can either be selected individually or together using the "Download all" push button.

Attending: Encrypting with Mailvelope changes the format of the file. Your files will temporarily receive the file extension for GnuPG encrypted files (.gpg) during the encryption procedure. This will be undone after decryption and the file volition be restored to the format information technology originally had.

Decrypting Files

The steps for restoring encrypted files are like to those for encryption. First select "File Encryption" in the Mailvelope main bill of fare and then "Decrypt" in the menu bar. In the next step the files to be decrypted are selected once again with "Add file" or by dragging on the Mailvelope window. After entering your private primal'southward password, the decrypted files are displayed, and can at present exist downloaded."

How can I sign messages and what purpose does it serve?

The signing of messages guarantees the actuality of the message and thus ensures that it really originates from the specified sender.

By selecting the "Options" button in the Mailvelope editor (while composing a new message) y'all can discover options for signing a message. Select the key with which you want to sign the message. The message is now first signed with the selected individual fundamental and then encrypted.

With the link "Would you like to sign all your emails?", yous tin can navigate to the mailvelope settings to activate the signing of messages every bit default. To do this, simply set the check mark "Sign all approachable messages."

Y'all can also ship your emails with only a signature. To do this you will need to choose a primal for signing in the email options. Mailvelope will then create a PGP signature and volition add it straight into the email text. Delight note that in this instance the email content volition be forwarded unencrypted to the email provider.

How do I check the validity of signed letters?

If a message contains a signature and Mailvelope can determine the sender address, Mailvelope automatically checks information technology. The message "Digitally signed" and the corresponding signature are and then displayed in the lower area of the decoded message.

What happens if my electronic mail address changes?

Your e-mail address serves (next to your name) as the user ID of your PGP primal. If your electronic mail address changes, the PGP key y'all are using does therefore not necessarily have to change as well.

In this instance you have two basic options:

• You generate a new key for your email address: Navigate to the Keyring (Main Menu -> Keyring) and select the "Generate" button. You can now proceed every bit if you were setting upward Mailvelope for the offset time. Meet our documentation for the steps needed for this.
• You add the new address to an existing key (such as your previous electronic mail address): Navigate to the keyring (Main Card -> Keyring) and select the key pair to which you want to add together your new email address. Under "Assigned User IDs" yous will encounter all e-mail addresses that take been assigned to this fundamental. With "Add new" you can now add a name and an email address. If necessary, delete the user ID of your old electronic mail accost. Finally, you tin synchronize the new entry with the key server so that your communication partners can discover you under the new accost.

Is a specific feature currently beingness supported or are there plans for futurity support?

If you accept any suggestions, but send an electronic mail to support@mailvelope.com. We will happily consider them while planning future versions.

Extended features

Is it possible to apply Mailvelope just equally an encryption program, independently from email?

The flexible concept of Mailvelope makes it adaptable to different usecases. It is possible to exchange PGP-encrypted files or texts, including whatever attachments, in ways, other than email. You can save and exchange encrypted files or bulletin texts for instance on a USB stick or a memory bill of fare. This would also be a nice mode of avoiding metadata. Information technology is also possible to shop messages on websites, on a cloud storage or to send them with messenger services.

In case of such use of Mailvelope get to "Principal menu" -> "File encryption". As for file encryption, the "Practice you also want to encrypt a text" push lets you encrypt and decrypt texts from the aforementioned page. Further instructions under: Can I also encrypt email attachments with Mailvelope?.

Why using GnuPG backend instead of OpenPGP.js?

From version 3.0 onwards, Mailvelope tin besides collaborate with a locally installed GnuPG application (eastward.k. Ggp4win or GPGTools). Select Main Card -> Dashboard -> Options -> General) and choose your OpenPGP Preferences. For the option to exist available in Mailvelope, there must exist a properly installed implemention of GnuPG on your device.

Users can than cull whether they want OpenPGP.js or the locally installed GnuPG application to handle key management and encryption routines. If you are experiencing detection issues, please also read The GnuPG extension is not recognized by Mailvelope. Cardinal direction by GnuPG tin can increase the security of Mailvelope by protecting the private keys in instance your browser gets compromised. The support of security tokens such as a smartcard is also possible.

How to utilise Encrypted Forms with Mailvelope?

Mailvelope provides a manner for web developers to define forms in a specific format so that the information can simply be read by a selected recipient. The Mailvelope Browser extension takes care of the encryption and packages the grade data in a secure OpenPGP message.

A technical documentation for encrypted forms is bachelor in Mailvelope Wiki.

What is the Web Fundamental Directory, and how can I use it?

At the beginning of an encrypted communication with OpenPGP, the public keys of the advice partners must be exchanged. Past default, Mailvelope uses the Mailvelope fundamental-server to simplify and partially automate this initial key exchange.

Web Cardinal Directory is a new standardized process, which pursues a decentralized approach for this cardinal substitution: The keys can exist requested directly from the electronic mail provider, if the latter supports this procedure. Further information tin be constitute on GnuPG Wiki.

What is Autocrypt, and how can I use it?

At the commencement of an encrypted advice with OpenPGP, the public key of the communication partner must first be exchanged. By default, Mailvelope uses the Mailvelope key server to simplify and partially automate the key commutation.

Autocrypt is a new procedure that uses the email "headers" for this fundamental exchange: The sender automatically includes the public keys in the email header. Farther data can be plant on the Autocrypt team'south website.

Key Management

What is the 'default' central in Mailvelope?

The outset central you lot generate with Mailvelope immediately after setup, automatically becomes your default key. In the cardinal list, this key will therefore be marked with the label "Default". If you lot want to modify your default key, y'all will find the corresponding pick when yous select any key pair in the key list.

How can I import a PGP cardinal into Mailvelope?

Select "Keyring" and then "Import".

There are ii options:

• Import key as file: Choose a cardinal file (*.asc) with keys from your drive and import information technology into Mailvelope.
• Import cardinal equally text: Start copy the key or keys (several keys tin can be imported at the same time) to the clipboard. If you select "Import fundamental from clipboard", the keys are extracted from the texts and transferred to the local keyring. Make sure yous include -----BEGIN PGP PUBLIC Cardinal BLOCK----- and -----Cease PGP PUBLIC KEY Cake----- in the selection.

Import public keys for your communication partners automatically:

• Keys in emails: Mailvelope automatically recognizes public keys received in emails if your email provider offers a preview of e-mail attachments. Keys that accept been recognized by Mailvelope are marked with a closed envelope symbol. Selecting the symbol opens an import dialogue and the fundamental is automatically added to the keyring.
• Keys on websites: Similarly, all sites the domain of which take been authorized (to authorize: How practice I authorize a new domain for information technology to piece of work with Mailvelope?) are checked by Mailvelope for any PGP keys they might comprise. If you want to add one or more communication partners in Mailvelope whose keys accept been published on websites, commencement authorize the relevant domain and and so import all the keys that are automatically recognized by Mailvelope on this site.

How can I export my PGP primal from Mailvelope?

With the "Export" pick keys can be exported and sent or saved equally backups. You can apply this feature in social club to publish your public key or to continue a copy of a public-private key pair in a condom place. Here you will observe the most mutual employ cases in detail. If you lot choose to export your key using the clipboard please brand sure -----Brainstorm PGP PUBLIC Key Cake-----and -----Finish PGP PUBLIC KEY Cake----- are being included. If yous utilize GnuPG for primal management nether Mailvelope, please note the final point of this FAQ question.

Export your public key:

Select "Key Management", your default key, and so the "Export" option. Cull "Public" and if requested, provide a filename. Later you select "Relieve" your public key will be saved to your Download binder equally a .asc file. This format is standardized and can be read past all PGP implementations. Alternatively you can copy your key to the clipboard from the "Key Details" window. Your public cardinal can now be sent to your communication partner, uploaded to a key server or integrated into your website.

Salvage your own key pair:

Hover your mouse over your default key pair, which volition exist marked with the characterization "Default", and select it. Select the "Export" push and choose the consummate key pair by selecting "All". Upon selecting "Salve" the key pair will be saved to your Downloads folder as a .asc file. As an culling, you tin copy your cardinal to the clipboard using the button below on the card. Please read the security tips under Backup.

Backup of the complete keyring:

If you accept multiple keyrings, get-go select the right keyring on the top right of the cardinal managment window (you will but find this carte du jour if yous have more than than one keyring). On the Primal Management screen, select "Export" from the upper left corner. You can salvage all public keys, all individual keys or the entire keyring with all keys by choosing the option "All". Input a file proper noun. Upon selecting "Relieve" the keyring will be saved to your Downloads folder as a .asc file. If the saved keyring also includes private keys, please pay attention to the security tips under Backup.

Special use instance: Utilise of the GnuPG keyring

If you lot use GnuPG for key management, please note that for security reasons Mailvelope simply supports the consign of public keys. If you want to consign key pairs or individual keys from GnuPG, use the functions of the respective software yous use.

Can Mailvelope detect a key rotation of my communication partner ?

In the daily utilise of PGP it frequently happens that a recipient changes his keys or uses new, alternative keys for secure communication with them. To make information technology easier for you as a communication partner to choose the electric current primal for your messages, Mailvelope notices when a message to y'all has been signed with a new, not still used key and displays this in a message as shortly as you lot want to decrypt the email in question. You volition be asked if you desire to add the new key, whose ID and fingerprint volition exist displayed to you, to your keyring. If yous are not sure whether the key really comes from your communication partner, we recommend contacting them via another communication channel and comparing the fingerprint if necessary. Yous can also cull to make your pick subsequently by clicking "Non now".

Please note: If y'all refuse to add together the new central, at that place is a risk that your communication partner will not exist able to open up your hereafter emails, as they will then continue to be encrypted with the previously used key.

Automatic key selection is optional

Under "Options" -> "Key Sources" in the Mailvelope settings you will observe the option "Determine current fundamental of contacts and perform primal pick automatically". If the checkmark is set here (default), the last used cardinal of your communication partner is automatically used for your further conversations. This is washed by Mailvelope evaluating the final valid signature in an e-mail to determine the contact's electric current key. This information is stored in Mailvelope then that information technology tin automatically select the right fundamental for future emails to this contact. Even so, Mailvelope can but perform this process if the encrypted emails in question are sent signed.

Key Server

What is the Mailvelope key server and how can I use it?

Mailvelope provides its ain cardinal server. A cardinal server is a freely accessible database for the public keys of the PGP users. If y'all send an encrypted electronic mail to a advice partner but do non know their public fundamental, you tin utilise the key server to search for it. Moreover, you can store your public PGP key there for others to notice easily. The Mailvelope key server has the advantage that all email addresses stored on it have already been verified via email, which is a good protection against potential identity theft.

Automatic primal search

Mailvelope uses the key server in the groundwork for some services. Whenever a new cardinal is created, Mailvelope will automatically upload the key to the key server unless y'all conciliate this option in the key creation dialog. Even if you enter an email address in the Mailvelope editor when sending emails, Mailvelope searches for the corresponding public key on the primal server and colors the email address greenish or red, depending on the availability of the searched address on the server.

Y'all tin also deactivate the automatic employ of the key server which is activated by default. Select "Options" -> "Fundamental-Server" and uncheck the box "Use the Mailvelope key server".

Manual key upload or download

If yous want to upload your key manually or even search for keys, you can utilise the spider web interface of the Mailvelope key server.

Upload central to server (OpenPGP key upload)

Copy the public key you want to upload to the clipboard. Make sure that your choice includes - - - - Brainstorm PGP PUBLIC Cardinal Cake---- and - - - - Cease PGP PUBLIC Cardinal Block----. Paste it into the input field and select "Upload".

Search for keys on the key server (OpenPGP cardinal lookup)

Enter the email accost or the key ID (a key ID makes every PGP key uniquely identifiable). For example, the cardinal IDs for your keys tin can exist found in Central Management in the "Key ID" column. Finally, select "Search".

Remove a key from a key server (OpenPGP key removal)

Enter the email address of the primal that you lot want to delete and select "Delete". Be sure to enter the email address keeping case sensitivity in mind. In some cases, the associated key may not exist found otherwise! Attention: When attempting to delete a key from the key server you will receive an electronic mail with a link which has to be selected in lodge to complete the deletion.

Mailvelope Business organisation

How can I use Mailvelope Business organisation as a nonprofit arrangement?

Our Mailvelope Nonprofit plan offers free access for upwards to 4 users. Mailvelope Nonprofit comes with the same features as the Mailvelope Business organization plan simply without the enterprise support included in the Business plan.

Please note:

• Mailvelope Nonprofit is intended for organizations that serve non-commercial purposes.
• When registering, delight specify the domain of your organization. This domain must be a publicly accessible website on which the nonprofit graphic symbol of the organization is conspicuously visible.
• Later on registration, Mailvelope Nonprofit is immediately activated. A review of the domain will take place at a later date. Nosotros reserve the right to delete registrations which do not meet our eligibility criteria.

Start registering for Mailvelope Nonprofit

Practice I have to buy a license for all users in my arrangement?

No. The license defines the maximum number of users of a domain linked to Google Workspace. At the commencement of each calendar month, the free licenses volition exist assigned to the commencement users who will log in. This allows for flexible allocation of the maximum number of licenses purchased each month. Therefore, you only demand licenses for the number of users who will actively apply Mailvelope. Should your license needs evolve, you can increase or decrease the number of users through our portal.

Why is a DPA (data processing understanding) necessary for Mailvelope Business?

Mailvelope's cease-to-stop encryption is client-based and therefore, sensitive data is always encrypted before it leaves your finish device. However, to provide the convenience of like shooting fish in a barrel public central management, we rely on the Mailvelope Fundamental Server. With the (optional) upload of keys to our key server, data relevant to data protection such as proper name and e-mail address of people in your arrangement are stored on our server. The DPA (mailvelope.com/en/dpa) defines the roles and responsibilities in handling this data. You can always request a signed agreement for your organisation at support@mailvelope.com. Users of Mailvelope Business are also registered and managed on our Chargebee payment platform.

How can I cancel my subscription to Mailvelope Business? How to delete my account?

With the stop of the trial phase the subscription ends automatically if no payment method is divers. An agile subscription can exist cancelled at whatever fourth dimension via our portal and ends at the end of the current billing flow. If you want to delete your account completely, please transport us a short email to support@mailvelope.com.

Security

How secure is Mailvelope?

Mailvelope provides end-to-stop encryption, significant the app ensures (within its set technical limits) that sensitive files and information tin be sent from one device to another over a potentially unprotected channel such every bit an e-mail.

Various threat scenarios take been tested during professional security audits: List of Mailvelope'south audits.

According to analysis, Mailvelope offers a secure end-to-end encryption. However, security while using Mailvelope is dependent on how secure your device is. We therefore recommend security measures such equally regular updates of your browser and operating system as well as the utilise of sufficiently secure passwords (encounter also: How do I choose a secure password for my private primal?).

Where are my keys stored?

The location where Mailvelope stores its keys depends on the selection you lot made nether Options -> General -> OpenPGP Preferences.

Default setting (OpenPGP.js)

Mailvelope stores the keys as a file in the browser's local binder, either in the Chrome user data directory or in the profile folder for Firefox. If you delete the temporary browser data, stored keys in Mailvelope will not afflicted. Yet, deleting the Mailvelope extension in Chrome or Firefox will also delete the keystore from your file system.

Key management past GnuPG

If yous have selected GnuPG every bit your preferred backend for encryption in Options -> General -> OpenPGP Preferences, the keys will be managed by your local GnuPG program (usually GPG4Win or GPGTools).

How are private keys protected? Tin anyone who has access to my computer also admission my private key?

Mailvelope stores and exports private keys simply in their encrypted form. The private key is therefore e'er password protected. All steps that require a private key (such as decrypting or signing a bulletin) always crave both components: the private central and the password. Fifty-fifty subsequently exporting a individual primal it remains encrypted and password protected at all times.

Mailvelope guarantees a loftier level of security for your private keys past default. Y'all can further increase this security by selecting GnuPG as the preferred backend for encryption under Options -> General -> OpenPGP Preferences.

Additional information:

• The OpenPGP standard also allows private keys without a password, nevertheless, such keys are rarely used in exercise. Using such keys with Mailvelope is not recommended.
• In instance an assaulter ever gains access to the private key, it's ability to resist brute force attacks entirely depends on the complication and length of the countersign. Please read the notes in the next section of this FAQ.
• As an end-to-terminate encryption software Mailvelope must exist able to rely on secure endpoints. If one of the computers on both sides is insecure (e.g. due to missing updates of the operating system or browser), encryption is likewise potentially at risk. In addition to the usual protective measures, physical access to your calculator by third parties should also be avoided.
• GPG uses a like security model for private keys: The "Keyring" is not encrypted in this example, but the individual parts of the key are. Any user with local admission rights can re-create the private key from the file system. However, their countersign is required to access or use a single private key.
• By default, the Chrome and Firefox browsers automatically send usage statistics and crash reports to Google or Firefox. These functions should be deactivated because in example of a problems it is possible that stored content, which could also include private keys, could be sent to them. Nosotros therefore recommend that yous disable "Automatically transport usage statistics and crash reports to Google" in Chrome settings. In Firefox you tin observe the respective option under "Privacy & Security" -> "Firefox Data Collection and Apply".

How do I choose a secure password for my individual central?

A strong password should be chosen to protect your information, even in the case that someone gets hold of your private central and attempts a and then-called "brute force" attack. In such an set on, a variety of passwords are checked in a very short time in club to notice the right one. In the cease the strength of your encryption is a thing of the length of your countersign on i paw and on the other hand, the randomness (entropy) of your combination.

You lot tin can create a strong password by combining letters, both upper and lower case, numbers and special characters. This kind of password is ordinarily very difficult to remember. Another choice would be to think of a picture or a scene which you could depict with four or five words. Written together these words could exist your countersign. A short and fun introduction to this can be constitute here.

How can I create a backup of my keys?

Export the keys y'all want to back up following the instructions in How tin I export my PGP key from Mailvelope?

If yous want to secure a private key, you should note some security tips. Fifty-fifty if your private key is even so encrypted after the export and still needs to be unlocked using your password, information technology should not exist left unprotected on whatsoever disk.

If your security threats are high, the file should exist kept on a safe offline storage. We recommend that you back up your private key on a USB drive or key (if it has added hardware or software password protection, it should be prophylactic). Keep information technology in a safe identify.

What do I do if I forget my password?

Unfortunately Mailvelope cannot recover your password for you. Any messages sent to you lot using this public key tin no longer exist decrypted. You will need to delete your former key (this should too be done on the Mailvelope cardinal server if it has been uploaded). Generate a new key pair and inform your communication partners as shortly as possible of the change of your public key.

When using Mailvelope in conjunction with WEB.DE and GMX, recovery of your password is possible through a so-called "recovery code". For more information near this option, please see WEB.DE and GMX: I need to enter a "recovery lawmaking". Where do I go it from? From Mailvelope?

How tin can I change the password for my private key?

Navigate to the Mailvelope keyring (Chief menu -> Keyring). Select the key pair whose countersign you lot want to change. Select it, to come across the key details. At the bottom left you run across the field "Password". "Change" opens the dialog to change the password. Enter the old password, so enter and ostend the new password.

When installing the extension, I am informed that: "This extension has access to: your information on all websites, your registration cards and your browser activities." Why is this necessary?

These permissions are needed for Mailvelope to work properly for the following reasons:

• Mailvelope must be able to search the cooperating websites for PGP encrypted messages. For this Mailvelope needs the admission to the information for these websites.
• Mailvelope is pre-configured for the most of import webmail providers, merely can theoretically exist extended and used with any website. Since Mailvelope cannot know which providers have been added, access to all websites is necessary to ensure their functionality.
• Without this access Mailvelope wouldn't be able to add its controls to the user interfaces of activated collaborating websites.

Because Mailvelope is open source software verified past many different websites, you can be confident that these permissions won't exist abused by Mailvelope.

Specific webmail providers

Spider web.DE and GMX: I need to enter a "recovery code". Where practise I get information technology from? From Mailvelope?

GMX and WEB.DE ask their users for a recovery code if they take lost the password for their private key or if the private key itself has been lost. This is a feature that is only offered by these electronic mail providers. When you lot set up the email encryption role, a 26-character lawmaking is generated which should be printed so that it tin can be used to activate the recovery characteristic in case your key or password are lost.

If you all the same accept your private PGP key and password, you lot tin impress a new recovery code here:

Equally in that location is currently no english version of WEB.DE Support available, you tin utilize the post-obit link for both. The process is the aforementioned:

GMX Aid: Creating a New Recovery Document

If you have lost/forgotten your private central or your password and you haven't printed your recovery code, your encrypted communication cannot exist recovered. The PGP office of your GMX or WEB.DE accounts will take to be restarted. This can be done neither by yous nor by Mailvelope, but must instead be requested through the GMX and WEB.DE hotline:

• GMX Assistance
• Spider web.DE Assistance

Google requests additional permissions for the Gmail API integration of Mailvelope. What are they necessary for and how does Mailvelope handle my data?

Mailvelope will piece of work in combination with Gmail, fifty-fifty without API integration. Even so, the connectedness to the Gmail API enables a much simpler use for writing emails and handling their attachments.

If you activate the option "Gmail API Integration" under Options -> Gmail API, additional Mailvelope controls will be displayed in Gmail. When using these advanced features in Gmail, Google will start an potency dialog that will guide you through the approval process.

This gives your Mailvelope browser extension the right to deal with your emails directly via your Gmail account. At no time will the emails be used for other purposes or forwarded to tertiary parties. Mailvelope does non receive more rights than any locally installed email application would get.

As the source code of Mailvelope is open source and publicly available, we are fully transparent well-nigh how your data is processed. In add-on, the security is monitored by regular security audits. Our guidelines for the handling of data can be found in our Privacy Policy.

Bugs

What can I do if it looks like Mailvelope isn't working properly?

Mailvelope has been designed equally a browser extension and therefore needs an updated "software base of operations" in society to function as intended. In the case of malfunctions, check to see if you are working with an outdated operating organization or if you have to update your browser to the latest available version. If yous nevertheless feel bug, you can try one of the following options:

Firefox:

• Starting time endeavour to disable all other currently installed browser extensions, and so restart Firefox. Sometimes the installed extensions bear on one another.
• Firefox offers a contour clean upwards characteristic. Delight follow the instructions to refresh Firefox - reset add-ons and settings.

Google Chrome:

• First endeavor to disable all other currently installed extensions, then restart Chrome. Sometimes the installed extensions affect one another.
• If you discover that other extensions are interfering with Mailvelope (this rarely happens in Chrome), you lot could create a special user profile in which Mailvelope is the merely extension installed.

What should I include in my bug report to Mailvelope?

Earlier yous send a problems written report, please always restart your browser and check if the problem persists. Ofttimes browser issues, and non Mailvelope itself, are responsible for malfunctions. If you are using an older version of your browser or operating organization, please update and check is the trouble persists. In example the bug persists, please ship us a bug report at: back up@mailvelope.com

A problems report should at least incorporate the following informations:

• Short description of the problem
• Type and version of the operating organization

Google Chrome

• Browser version - input most:version in the address bar.
• If Mailvelope does not bear witness an error message, y'all may detect relevant information in the logs:
• In the browser tab in which your webmail provider is open, select + + (Windows/Linux) or + + (Mac) and add together the errors marked in red to the report.
• In add-on, open the extension folio by inputting chrome:extensions in the address bar.
• Activate developer mode at the acme right corner of the page.
• Select background.html in the "Mailvelope" entry on the folio.
• A new browser window volition open up. Make certain the Console tab is enabled and add any errors marked in red to the bug report.

Firefox

• Browser version, see observe out version.
• If Mailvelope does not show an mistake message, you may find relevant information in the logs:
• Restart your browser.
• Try to reproduce the trouble.
• Select „Tools -> Add together ons" in the Firefox principal menue line. On the superlative of your list of extensions you will find a gear icon with the option to „Debug Add-ons". Select the „Audit" button of the Mailvelope entry and open the „Panel" tab. Add the content of the console window to your problems report.

I accept received an encrypted e-mail, but I can only see two attachments. Mailvelope doesn't offer automatic decryption.

This may be the case in the following situation: The PGP application of your communication partner has encrypted the electronic mail in PGP/MIME format and your webmail provider doesn't testify a preview of the attachments by default. In this example Mailvelope cannot access the encrypted information due to technical reasons and therefore can't offer automatic decryption.

Solution:

• If this situation occurs frequently: Information technology should be possible for your communication partner to switch from PGP/MIME to PGP/INLINE in future emails. This is the easiest way to fix the trouble.
• You can also decrypt both attachments manually with Mailvelope: First save the files to your computer by downloading them. Right click on the files, select "Open with" and select a simple text editor on your computer (for example, "Textedit" on macOS or "Notepad" on Windows). Now select the PGP lawmaking in the text editor and copy it to the clipboard. Make sure that yous include the -----BEGIN PGP PUBLIC KEY BLOCK-----and the -----END PGP PUBLIC KEY BLOCK----- in your copy. Side by side, select "Encryption" in the Mailvelope master bill of fare and then choose "Text Decryption" from the sidebar. Paste the text from the clipboard into the decryption window and confirm by selecting "Decrypt". As soon as you see the decrypted content of your email, you tin re-create it and utilise information technology elsewhere.

Mailvelope reports mistake: "No private Primal found for this message. Required private cardinal IDs:..."

This error occurs if you accept received an encrypted message for which Mailvelope does not observe the matching private key. If the public key your communication partner encrypted the email with does not have a matching private "counterpart" on your side, Mailvelope tin't decrypt the electronic mail. If you're not familiar with PGP, nosotros recommend reading our documentation for a curt caption of the basics of how Mailvelope works, to better empathise the principle of asymmetric encryption.

There are several reasons why individual keys could be missing: For instance, you exchanged the public keys with your communication partner first and later on forgot the password of your individual key. You then simply generated a new key and deleted the quondam one. In this case, y'all must pass the corresponding new public key to your advice partner again, then that hereafter emails to you are not accidentally encrypted with the former public key and you cease up receiveing this error bulletin.

Also your advice partner may have used an outdated public central stored on Mailvelope-(or another) key-server, which you lot forgot to delete after changing your keys. Always think that anyone who has outdated public keys, can e-mail y'all at any time without receiving an error message. You will non exist able to open these mails, because Mailvelope doesn't take the fundamental to decrypt them.

As of version 4.5.1, Mailvelope offers the then-chosen "primal rotation characteristic" to warn your advice partners and to prompt them to add a newly generated fundamental if you have changed information technology. However, in order for this process to be triggered automatically, you must send your encrypted mails signed. Y'all tin find more details under:Tin can Mailvelope detect a key rotation of my communication partner?

Installed GnuPG is not recognized by Mailvelope.

You have installed GnuPG and Mailvelope does non recognize the existing installation, or you lot cannot select GnuPG as backend for cardinal management nether Options->General. The use of GnuPG is not yet optimized for all operating systems. Further information can be constitute on our GitHub Wiki: Mailvelope GnuPG Integration.

Installation

How practice I install Mailvelope?

The steps for installing Mailvelope in Chrome and Firefox are largely identical. They are described in the documentation.

Tin can I install Mailvelope on other browsers too Chrome and Firefox?

Yeah. Since there are a number of derivatives for both Chromium and the Mozilla engine, Mailvelope can run on these browsers without any issues. As this market place is in abiding motion, we are not able to check the functionality of Mailvelope for all available browsers. Withal, we can recommend the Dauntless-Browser, which is based on the Chromium-Engine, as it offers numerous features for privacy protection.

For Opera, an add-on is available, which allows you to install Chrome extensions under Opera. However, information technology was not possible to cheque whether this would permit Mailvelope to run on Opera without whatever restrictions.

How tin can I uninstall Mailvelope?

• Deinstallation of Mailvelope in Chrome.
• Deinstallation of Mailvelope in Firefox.

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Source: https://mailvelope.com/en/faq

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